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Fine Lines is a weekly newsletter at the intersection of commercial performance and human development - for founders and sales leaders of growth-stage B2B companies who have already tried the obvious fixes and are now asking better questions. Each Tuesday: one idea from real commercial experience and research, examined with enough rigour to be useful and enough honesty to sting slightly. The equation running underneath every edition: Capability × Ability = Performance. Most interventions address the Ability side. Fine Lines addresses the variable nobody is measuring. If you want frameworks and inspiration there are better newsletters. If you want your thinking challenged and, occasionally, your assumptions dismantled then you are in the right place.
Hi Reader The majority of the start-up founders & business leaders I get to work with are drowning in input I did something this week I rarely do. I read an online article twice. The second time I printed it out to read properly. The story goes something like this. It’s April 1984. Two guys were sleeping in a Volkswagen in a car park in Basel, Switzerland. Every morning they'd wake up, wash themselves in the train station toilets, and walk to their stand at the industry's big annual business...
Hi Reader The majority of the start-up founders & business leaders I get to work with are drowning in input and starving for insight. What do I mean? As I see it, they will tell you they consume enormous amounts of content e.g. four books on the go at once, podcasts on commutes, LinkedIn threads they scroll through waiting for coffee. So they say they read voraciously & that they listen constantly. At the same time though, they can’t understand why their thinking hasn't improved. Something is...
Not good enough to finish....but you say nothing. Hi Reader Last Sunday I sat in the bar of a cool local hotel and watched the staff turn out €15 cocktails like they were doing them for the first time. Aesthetically, the bar is comfortable, appealing & embracing to sit in. The service is prompt & pleasant . The drinks were a disaster. I spoke to the F&B manager later. He's a friend. He told me client feedback had been strong. He was pleased with how the summer had gone. He’s my pal so I had...